How come Sainsbury's is doing so well and Tesco isn't?
Image courtesy of avlxyz.
I love Facebook. But its not often I stumble across a real revelation there. Not so a couple of weeks ago when a feed from Paul Mcenany's excellent blog heehawmarketing popped up between the updates on the previous evenings inebriations and indiscretions.
If I have got this right Paul was suggesting that social media and advertising work quite well together in the service of a brand. Social media encourages people to like your brand and advertising encourages people to buy from your brand. So the combined effect is that people like to buy from your brand. While is quite a nice combined effect.
I love this model and think that it is applicable all over the place.
Here it is in chart form.
I have been working with this quite a bit recently. It works particularly well on something we call the New Value Mindset at S&S. This is the idea that the new sense of value that consumers have created since the beginning of the recession requires brands to be of value not just good value for money. If that is the case value claims in isolation (buy from us) are as problematic as communications that ignore value (like us). Better to deliver value claims in the context of the value you seek to be to customers.
Here is a brilliant example from Hyundai in the US.
It also works nicely to describe the difference between brand advertising (like us), direct response advertising (buy from us) and brand response advertising (like to buy from us). I have a longer post on just this subject that I am putting up in the next couple of days.
And finally, returning to the title of this post, it helps show why Sainsbury's is kicking seven types of shit out of Tesco at the moment. For those beyond the shores of Albion they are two UK supermarkets locked in mortal combat since the end of the pliocene.
Going into the recession the smart money would have been on Tesco winning since they had established a reputation for low prices and massive buying efficiences (£1 in every £8 spent in Britain is spent at Tesco). Tesco owned the 'buy from us' space and their first initiative was to position themselves as Britain's biggest discounter.
On the other hand Sainsbury's was the diletante of the supermarket category a brand that its customers loved but with no strong reputation for value, indeed quite the opposite. With lovely ads full of lovely food staring lovely celebrity chefs their communications were squarely in the 'like us' category.
Then a funny thing happened. While Tesco approached the recession with its neolithic discounting positioning - which upset its customers no end. Sainsbury's started showing that it was jsut as creative and resourceful as its customers with campaigns like 'love your leftovers' and 'feed your family for a fiver' all under and feeding the brand idea 'try something new today'. In a sense Sainsbury's has defined 'like to buy from us' best of all the UK supermarkets. Perhaps that's why Sainsbury's sales are up 7.8% since the beginning of the year while Tesco's are only up 4.3%.
Anyway its just a funny little chart. Maybe it will work for you. And once again thanks Paul for the inspiration.
Comments
Think you're slightly confusing a great product offering and a totally dog sh*t ad
Posted by: Sigmund at August 4, 2009 12:35 PM
thanks for the information
Posted by: vasantharaj at August 4, 2009 12:56 PM
While I'm absolutely with you on the brand difference between JS and Tesco, I suspect the reasons for the difference are more likely to be:
a) The recession has hit people with less money harder. Tesco has a lower income customer base, more of whom have migrated to discount supermarkets (who are doing great business).
b) While people have to eat, even in a recession, they cut back on other things. A much higher proportion of Tesco sales are non-food, so they have naturally been hit harder.
I like the chart though ...
Posted by: JW at August 4, 2009 06:27 PM
Thanks for writing this, Richard. I'm pretty certain you said it much better than I did. :)
I do think it's helpful to think in terms of different pieces supporting different puzzle pieces that lead to a whole rather than using everything to support the same thought, idea, whatever. More complex probably, but shouldn't it be? Doesn't mean we walk away from the big idea or singular thought, but that we build the foundation more comprehensively.
Posted by: Paul McEnany at August 4, 2009 08:32 PM
"Sainsbury's sales are up 7.8% since the beginning of the year while Tesco's are only up 4.3%"
It always staggers me how often this mistake is made.
JS market share is 16.3%, Tesco's is 30.4%. Tesco has nearly double JS's market share and more than 50% the growth.
Seems to me they're doing about the same, then.
Does that render your argument redundant?
Posted by: Ben Mitchell at August 5, 2009 09:20 AM
Ben - this is something that has bugged me for ages - thanks for pointing it out - I wish more folks in the industry actually knew their numbers like they have to do clientside. A separate point perhaps.
I recently did a presentation to a significant and mixed client/agency audience looking at the difference between a data led strategy (Tesco) Vs brand led (Sainsburys) going back to 2003 to the present day. The results speak for themselves obviously but there was still the lingering overshadowing dislike of the efficacy of a numbers led strategy by the creative industry - myself included unfortunately!!
In this case - yes they are on parity, and yes Tesco stole a march by a mile some time ago - so significant it will take a good few years to match.
'Like to buy from us' is a product of circumstance but rather like positioning strategies - you are positioned by your competitors - not by your own machinations. Although the points about creating advocacy are valid I have yet to see any irrefutable data on it though.
Eventually the numbers still bear out the fact that providing people with what they need at a price they feel comfortable with combined with a distribution network the originators of Swine Flu would be proud of - always win the day.
We may not like it but the numbers rarely lie - they just need to be interpreted correctly.
Posted by: Holycow at August 12, 2009 08:36 PM